When Will I get my invoice
Invoices for monthly services arrive 16 days before they are due.
A billing run for labour services are run daily and will fall in line with the due date of your monthly services so you are able to make one payment
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Billing Run
Our Monthly billing run is 16 days before the invoice due date. In the even of a 30 day month, the invoicing runs on the 15th and a 31 day month, invoices run on the 16th. All invoices are due by the first of each month Package Changes: All Package ...
Cancelling your services
Any Cancellations that are not on contract can be done with a calendar months notice. Please email billing@simplicityis.co.za to cancel your services, you will receive a ticket number, if you do not receive a ticket number then we have not received ...
My Internet Was Down But I was billed for a called out
We support all our networks and have state of the art monitoring systems that can in almost all instances ascertain if your internet is down due to a network fault or its down due to issues at your premises. Our support covers our network faults and ...
Payments
We have 3 on payments at Simplicity and we are looking at bringing more. EFT Debit Order on 25th of Month Debit Order on 28th of Month When you make an EFT, please ensure you use the correct reference and value so that it is allocated using AI. if ...
Understanding Pro-Rata Discounts
Article Title: Pro-rata discounts are a common billing practice that adjusts your costs and data allocation based on the specific day of the month you subscribe to a package. This approach ensures fairness and accuracy in your billing cycle. Example ...